Frequently Asked Questions
Do you offer free shipping?
We offer free shipping on orders over $100 with Canada Post Expedited Post. This is based on the subtotal of the order. The free shipping option will show up at checkout.
*The minimum is based on subtotal after discount codes are applied.
Do you offer volume discounts on orders?
15% Off Orders Over $150 - "LASHES15"
25% Off Orders Over $250 - "LASHES25"
Please apply the above codes at checkout.
Please contact us by email to make a custom order request.
What forms of payment do you accept?
We accept Mastercard, Visa, and American Express via Square.
We also accept PayPal.
How are payments processed?
Miyo Lash accepts payments by PayPal and uses credit card processor
Square for credit card payments. We don't collect or retain your credit card
information. For more information and PayPal and Square, please visit:
Are the MSDS' available for your products?
Yes, click on here to access the Material Data Safety Sheets.
What is the return policy?
Miyo Lash guarantees your satisfaction with our products. If your lash supplies are defective, please notify our team within 7 days of receipt of your order, and we'll arrange replacements, exchange or a refund.
Miyo Lash may request the products to be returned or to have photos sent, so as to ensure we can identify any issues you have had. If we request that any products be returned, we will provide you with a shipping label.
Who are your products intended for?
Our products are intended for Professional use only.
Eyelash technicians need to be properly accredited before using Miyo Lash products.
Are the lashes faux mink?
Yes, all of our lashes are made of a material called PBT fiber.
They are not made of real mink fur.
I applied a discount code/fulfilled a volume requirement, where is the discount?
All discounts are applied at checkout and are reflected on the
Do you offer tax exemption for qualified customers?
Yes we do, however you need to be a registered customer for us to apply
exemption to your account. Contact us for more help.
Are there customs for international customers?
Miyo Lash products are shipping from Canada. International orders may be subject
to customs and are the responsibility of the customer.
Does Miyo Lash have Social feeds?
Yes! You can find us on Instagram, Facebook, Twitter, and Pintrest.
The links are below, and you can also see our Instagram directly on our website.